Invoicing & Payments
A calm, clear guide to billing—so you can focus on healing while we keep finances predictable and transparent.
Overview
Our billing process is designed to reduce stress. You’ll always know what is billed, when to expect an invoice, and how to pay—no last-minute surprises.
Invoicing Schedule (bi-monthly)
| Admission Window | Invoice Date | What it Covers |
|---|---|---|
| Arrivals between 1st–15th | 16th of the same month | Care received from arrival date up to the 15th |
| Arrivals between 16th–end of month | 1st of the next month | Care received from arrival date up to the last day of the month |
| Ongoing patients | Repeat the 16th / 1st cycle | Every 1st–15th period billed on the 16th, every 16th–end billed on the 1st |
Every invoice itemizes treatments, medications, supplements, procedures, nursing, and allied services clearly.
Examples (to make it easy)
- Start on the 6th: invoice for 6th–15th is issued on the 16th. The next period 16th–30th/31st is billed on the 1st of the following month.
- Start on the 20th: invoice for 20th–month end is issued on the 1st of the next month.
- Continue multiple months: you keep receiving invoices on the 16th and the 1st, covering the respective periods.
Ongoing Invoicing (if you’re already in care)
For patients staying over several weeks or months, your cycle continues without disruption:
- 1st–15th → invoice on the 16th
- 16th–end → invoice on the 1st of the next month
Departure & Final Invoice (no last-minute stress)
When you are preparing to travel home, we make the financial close-out smooth and early.
- Your final invoice is issued 2 days before departure and covers the balance of days in the current cycle.
- Any services scheduled on your final day are pre-invoiced to avoid delays.
- Please share proof of payment before departure (screenshot or receipt). We’ll confirm right away.
Clear example
Payment Methods (choose what’s easiest)
1) Online Bank Transfer
- AOHC maintains local accounts in USA (USD), Canada (CAD), UK (GBP & Euro), Australia (AUD), and India (INR).
- Patients from these regions (or Europe) can pay directly into their local AOHC account—usually faster with lower fees.
- Patients from other countries may pay to the Indian account or any regional account they prefer.
- Invoices are always in INR. You may deposit the equivalent in your local currency.
- Any incoming FX shortfall (generally ~1%) is adjusted in your next invoice.
2) Credit Card
- All major cards accepted.
- A 3.5% processing charge applies to card payments.
| Method | Typical Fees | Speed | Best For |
|---|---|---|---|
| Bank Transfer | Low (FX shortfall ~1% if any) | 1–2 business days | Most international patients |
| Credit Card | 3.5% processing charge | Instant | Urgent settlements / convenience |
Payment Timelines (gentle reminders)
- All invoices are due within 7 calendar days of issuance.
- Automated reminders on Day 3 and Day 6.
- For the final invoice (issued 2 days before departure), please share proof of payment before leaving India.
Receipts & Insurance Letters
- Every payment is acknowledged with a receipt PDF sent to your registered email.
- On request, we provide treatment summaries and itemized invoices suitable for insurance/claims.
- If a correction is needed (name, passport number, etc.), reply to your invoice email and we’ll update it.
Refunds, Adjustments & Disputes
- If a pre-scheduled service is clinically deferred or cancelled, it will be credited in your next invoice.
- Any currency conversion shortfall (~1%) that we receive is added as an adjustment line item in the next invoice.
- For disputes or questions, write to subhasish.banerjee@artofhealingcancer.com (cc connect@artofhealingcancer.com)—we aim to resolve within 2 business days.
FAQs
When will I get my first invoice?
If you arrive between the 1st–15th, on the 16th; if you arrive between the 16th–end, on the 1st of next month.
What if I’m leaving mid-month?
Your final invoice arrives 2 days before you fly (e.g., leave on 25th → issued on 23rd), including any services forecasted on your last day. Please share proof of payment before you depart.
Can I pay in my home currency?
Yes—deposit the INR equivalent into our local account for your region (USA, Canada, UK, Euro, Australia) or into the Indian account. Invoices remain in INR.
Do you accept credit cards?
Yes. All major cards with a 3.5% processing charge.
What if my payment is delayed?
Please inform us. We send gentle reminders on Day 3 and Day 6. For unique situations, we’ll guide you compassionately case-by-case.
Need help with billing?
We know finances can feel overwhelming during cancer care. You’re not alone—we’ll walk you through each step.
Primary: subhasish.banerjee@artofhealingcancer.com | CC: connect@artofhealingcancer.com
Disclaimer: Bank details are shared securely on your invoice. Payment partners and processing times can vary by country. Policies may be updated; this page reflects the current AOHC process.