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At Art of Healing Cancer, we are committed to providing high-quality services to our clients. We understand that there may be circumstances where you need to cancel a service or request a refund. Please read our cancellation and refund policy carefully to understand your rights and how to proceed in such situations.
1.1. Cancellation by Client
Before Service Commencement: You may cancel a service before it begins by contacting our customer service team. A full refund will be issued to your original payment method.
After Service Commencement: If you wish to cancel a service after it has begun, you must notify us at least 24 hours in advance. In such cases, a prorated refund will be issued for the unused portion of the service. If less than 24 hours’ notice is given, a partial refund may be considered at our discretion.
1.2. Cancellation by Art of Healing Cancer
We reserve the right to cancel any service at our discretion if we are unable to fulfill it due to unforeseen circumstances (e.g., provider unavailability, emergency). In such cases, you will be notified promptly, and a full refund will be issued.
2.1. Eligibility for Refunds
Unsatisfactory Services: If you are not satisfied with the quality of our services, please contact us within 14 days of the service completion. We will work with you to resolve the issue and, if necessary, offer a partial or full refund based on the circumstances.
Service Not Rendered: If a service you paid for was not rendered, you are entitled to a full refund.
3.1. Rescheduling Services
If you need to reschedule a service, please contact us at least 24 hours in advance. We will do our best to accommodate your request without any additional charges. If less than 24 hours’ notice is given, rescheduling may be subject to a fee.
4.1. Initiating a Refund
To initiate a refund, please contact our customer service team at [https://artofhealingcancer.com/contact-us/] with your service details and a brief description of the issue.
Our team will review your request and provide a response within 7 business days.
4.2. Processing Refunds
If your refund request is approved, it will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Contact Us (add the link [https://artofhealingcancer.com/contact-us/)